Shipping policy

Last Update: May 18, 2026

Thank you for shopping at Merciio. We want to make sure your orders arrive quickly and safely. This
Shipping Policy explains how we handle deliveries within Australia. By placing an order on our website
(merciio.com), you agree to the terms outlined below.

1. Shipping Destination & Currency

• We operate exclusively within Australia. We do not ship to international addresses, overseas territories,
  or freight forwarding companies outside the country. All transactions, shipping charges, and product
  prices are strictly processed in Australian Dollars (AUD).

2. Shipping Costs & Free Shipping Threshold

• We offer straightforward and transparent delivery pricing for our Australian customers:
  Orders under $60.00 AUD: A flat shipping fee of $9.95 AUD applies.
  Orders $60.00 AUD and over: Free Standard Shipping is automatically applied at checkout.

3. Order Handling, Transit & Cut-Off Times

• We work efficiently to get your items sent out as quickly as possible. Please keep the following
  timeframes in mind when making a purchase:
  Order Cut-Off Time: 2:00 PM (AEST - Australian Eastern Standard Time), Monday to Friday.
  Order Handling Time: 1 to 3 business days (Monday to Friday). Orders placed after the cut-off
  time or over the weekend will begin processing on the following business day.
  Transit Time: 7 to 15 business days (Monday to Friday) via reliable local delivery services.
• Please note that total delivery times include both handling time and transit time. Delivery schedules are
  based on business days and do not include public holidays or weekends.

4. Order Tracking

• Once your order has been packaged and handed over to our shipping partner, we will send you a
  shipping confirmation email. This email will contain a unique tracking number and a link to view your
  package's delivery progress.
• You can track your order by clicking this link: https://Merciio.com/apps/track123

5. Delivery Address Changes & Cancellations

• We want to dispatch your items quickly, which means we cannot guarantee changes or cancellations
  once an order is placed. If you notice an error in your shipping details, please call or email us
  immediately. If the warehouse has already processed the order, we will not be able to modify the delivery
  route, and the customer will be responsible for any redelivery costs incurred due to incorrect address
  details.

6. Damaged or Lost Parcels

• We pack every order with care to prevent transit issues. However, if your items arrive damaged, or if
  your package appears to be lost in transit, please contact our customer care team within 48 hours of
  delivery or expected delivery. We will open an investigation with the courier service and arrange a
  replacement or refund as appropriate.

7. Contact Information

If you have any questions regarding your shipment, delivery times, or require help tracking your order,
please reach out to our team during standard operating hours:

Merciio Support Team
Phone: +612 8590 0289
Email: jenny@merciio.com
Business Address: 25 Foreman Street, Glenfield, New South Wales 2167, Australia