Privacy Policy

Privacy Policy
Last updated: 12/12/ 2024

Merciio (the “Site,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you interact with merciio.com (the “Site”) or use our services (the “Services”).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted with a revised “Last updated” date.

Information We Collect

We collect personal information to provide and improve our services. This includes:

Information You Provide Directly:

Contact details (name, address, email, phone number).
Order and account details (username, billing/shipping address, payment confirmation).
Communications shared through customer support

Information Collected Automatically:

Usage data (IP address, device type, browser details, and interactions).
Cookies and similar technologies to enhance functionality and understand user preferences.
Information from Third Parties:

Data from payment processors (e.g., payment method, billing details).
Analytics from tools to improve user experience and marketing strategies.

How We Use Your Information

We use your information to:

• Process orders, manage your account, and provide services.
• Improve customer support and optimize user experience.
• Detect and prevent fraudulent or malicious activity.
• Send marketing communications (with opt-out options).

Disclosure of Information

We may share your information under the following circumstances:

• Service Providers: Vendors assisting with payment processing, shipping, IT management, and analytics.
• Business Partners: For marketing and advertising purposes.
• Legal Requirements: Compliance with laws, regulations, or enforcement of our policies.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information.
• Restrict processing or withdraw consent where applicable.
• Opt out of promotional communications.

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

We use cookies to personalize your experience, improve the Site, and enable certain functionalities. You can manage cookie preferences via your browser settings, though some features may not work correctly if disabled.

Third-Party Links

Our Site may contain links to third-party websites. Please review their privacy policies as we are not responsible for their content or practices.

Security

We implement measures to protect your data but cannot guarantee absolute security. We recommend safeguarding your account credentials.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Merciio Support Team
Email: jenny@merciio.com

Call:+61285900289