Shipping Policy

Shipping Policy - Merciio

At Merciio, we strive to provide a seamless and efficient shipping experience for our valued customers. This shipping policy outlines the terms and conditions related to the shipment of products purchased from our website or physical store. By placing an order with us, you agree to comply with this policy.

1. Order Processing Time:

• All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
• Shipping times are typically 5-8 business days, depending on the shipping method and destination.
• In case of any unforeseen circumstances or delays, we will notify you promptly.
• Please note: These are estimated times, and delays may occur due to unforeseen circumstances such as weather conditions, holidays, or shipping carrier issues.

2. Shipping Methods and Carriers:

• We offer various shipping methods, including standard shipping, expedited shipping, and international shipping.
• The shipping carrier will be determined based on the destination, package weight, and customer preference.
• We work with reputable shipping partners to ensure reliable and timely delivery.

3. Shipping Rates:

• United States: $7.99 for orders under $49.99 and Free Shipping for orders over $50.00.

4. Shipping Destinations:

• We currently ship to addresses within United States, the Australia and other countries upon request.
• If your location is not listed, please contact our customer support team for further assistance.

5. Tracking Information:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your package’s progress by visiting the carrier’s website and entering the provided tracking number.
• Track your order here: Track My Order
• Please note: Some shipping methods, particularly for international orders, may not provide tracking information.

6. Delivery Time:

• Delivery times may vary depending on the shipping method, destination, and any unforeseen circumstances.
• Estimated delivery times will be provided during the checkout process.
• Please note: These are estimated delivery times and not guaranteed delivery dates.

7. Customs and Duties:

• For international orders, customs duties, taxes, or import fees may apply.
• The recipient is responsible for any additional charges imposed by the destination country's customs authorities.
• Please note: These charges can vary depending on the country of delivery, and we recommend checking with your local customs office before placing an order.

8. Order Tracking and Support:

• If you have any questions or concerns regarding your order’s shipment, please contact our customer support team.
• We will assist you in tracking your package, resolving any delivery issues, or providing any necessary information.

9. Lost or Damaged Packages:

• In the unfortunate event that your package is lost or damaged during transit, please contact us immediately.
• For lost or damaged items, please report the issue within 7 business days of receiving the shipping notification to ensure timely investigation.
• We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

10. Returns and Exchanges:

• For information regarding returns and exchanges, please refer to our separate Return Policy.

This shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

If you have any further questions or require clarification, please do not hesitate to contact our customer support team:

• Email: jenny@merciio.com
• call:+61285900289