FAQs
Do you ship worldwide?
Yes, since the brand kept growing, we moved to different warehouses in distributed locations so we can handle worldwide shipping.
How long are the shipping times?
Please, allow for delivery from 3 to 4 Business days to Australia.
International shipping can take 6 to 13 days, a little bit more than expected due to the locations.
International shipping can take 6 to 13 days, a little bit more than expected due to the locations.
When will my order be shipped?
We fulfil orders and ship them within 1-3 business days after the payment.
My order has not arrived yet.
In case your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email so we can provide you with further information about your order.
For more questions about refunds, please check our Refund Policy.
How do I change or cancel my order?
We encourage you to check every detail before placing an order. Sending us a message within the first 24 hours from the payment can make a change if the product is not shipped yet, otherwise, we can not.
Why did my order arrive in two different packages/days?
Our warehouses are located in different locations with the purpose to reach more people and being able to deliver worldwide shipping, so some products may arrive before the others. Don't worry, all orders will be delivered within a few days.